Refund policy

Last updated: September 20, 2026

Time limit

You may request a full refund within 14 days of purchase, provided the licence key has not been activated. We encourage you to try the free demo before buying, precisely to avoid this situation.

Conditions

Once the key is activated, a refund remains possible case by case if the software does not work with your files despite our support. Cancelling a subscription stops future payments but does not refund the period already in progress, unless the law requires otherwise.

How to request a refund

To make a request, write to contact@fusionnc1.ca with your order or licence number. Approved refunds are processed by Lemon Squeezy, usually within a few business days. This policy does not limit any right you may otherwise have under the laws applicable in your territory, to the original payment method.